International Orders

International Orders Terms and Conditions

International Shipping Terms and Conditions Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your order.

Prices and Exchange Rate: Prices are shown in US Dollars – USD currently. In the future we may include additional currencies within our eCommerce site. We will charge your credit card in US Dollars on the day your order is placed, and the conversion to your local currency will be done at the prevailing rate by your credit card issuer.

Payment: All payments must be received in U.S. dollars. Payment must be made prior to an order being processed. We accept wire transfers. We do not accept international credit cards.

U.S. Standard Units of Measure: Products are presented in U.S. Standard Units of Measure, eg. Inches, feet, lbs./pounds and ounces.

International Shipping Fees, Import Duties and Taxes: All International shipments will be charged postage costs calculated by a standard flat rate associated with the country of destination. FitGraphix’s prices do not include customs fees, taxes and tariffs for shipments outside the United Sates. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

International Returns or Packages Refused: If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for all the shipping costs relating to the shipment. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.

Your Country’s Custom and Import Policies: Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you’re importing to can result in your order incurring high import duties, delivery being delayed, or the order being returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Additionally, when ordering from FitGraphix, you are considered the importer of record and must comply with all laws and regulations of the country in which you reside and are receiving the goods. Any fees charged to FitGraphix due to non-compliance with your country’s laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country’s laws and regulations, a refund will be issued for the merchandise only.



For other payment options, shipping questions or other assistance placing an order, please e-mail or call 888-704-9940.